Category: Inmate Communication


Securus Technologies is one of the largest providers of detainee communications, parolee tracking and government information management solutions. It offers a wide range of technology that fosters emergency response, information management, biometric analysis, investigation, public information, inmate self-service and monitoring products and services. It aims at ensuring that the society, inmates, their families and parolees are kept safe.



Besides ensuring safety, Securus Technologies also focuses on ensuring that their customers get the best services. Recently, it revealed some of the responses that they got from their customers. Most facilities expressed satisfaction and gratitude saying that using the technology offered by Securus, they have been able to solve and also prevent crimes in the facilities. Through the use of investigative tools, facilities have also been able to conduct in-depth investigations into complaints of harassment or potential threats to security. Another facility that uses the phone monitoring systems by Securus was able to obtain information about inmate alcohol use, drug selling, threats, suspicious conversations about money, a past shooting incident and a civilian admitting to selling prescription drugs at a discount.



One of the customers recognized Securus for their LBS software for its use in the sheriff’s department. The LBS has enabled the department to recover millions in drugs, illegal assets and cash money. Another customer said that they had listened to an inmate to inmate call and heard an older sibling telling a younger one what to say when questioned about a recent shooting. The conversation made a great contribution towards solving that case.



The good customer service of Securus has been recognized by the Better Business Bureau (BBB) who accredited the company and gave it an A+ rating in customer service. This was after Securus set up a 220 seat in-house domestic call center. The center answers calls in an average of 11 seconds and a 99% first call resolution rate. This ensures that customers are served efficiently and issues are resolved in a timely manner.



A Secure and Global World

Securus Technologies as a reliable and high-quality Information Technology firm located in Dallas, Texas. The company is well known nationally for its focus on the niche United States justice system. This unique perspective on a customer base mean that security is a dedicated and well-structured Company, one that is customer-driven and just regards any sort of social stigma that its customers may have. Many of its customers are actually incarcerated individuals currently serving time within the American penal system for past mistakes they had made. It was recently released that should cure it seems to promote its video conferencing software technology, in order to try and bring in more customers to the program. This is a wonderful idea as secure as offers high-quality and reliable services and products to its customers, something that more people should be able to enjoy.


The particular product that Securus Technologies is promoting in this fashion is it’s free downloadable video chat application. The small and simple piece of software can be downloaded for free and is compatible with both Apple and Android Technologies. The software is supported on other devices as well besides mobile devices, such as laptops, desktop PCs and a variety of other digital devices. The purpose of this software is to avoid family members from having to travel long distances to visit with the incarcerated loved ones. The software is seamless and is able to stream video chat without flaw. And has been the difference between whether or not family members be able to efficiently communicate with the roommate loved ones, and it’s been a lifesaver for the penal system world.


There is no doubt that the press release will bring in more customers to already happy number that Securus already has. This is great news for the world and Securus.


Securus Technologies Introduces New ConnectUs Feature

Securus Technologies just introduced a new and improved system to help streamline the prison grievance and forms application. The Dallas-based company is the leading provider of prison technology and communication systems in the U.S.

The new ConnectUs feature is the latest technology designed to cut paperwork time in half. The Forms and Grievance Application is a prime example of how technology can make procedures that used to be long and time consuming extremely fast.

Each year, jails and other correctional facilities use tons of paper to perform all types of tasks. They can sit at a desk for hours on in filling out paperwork, copying, distributing and storing forms. The new process allows almost 14 grievance and medical forms per month per inmate.

The entire staff is very excited about the new system because it frees up time so that we can tackle real issues like security,” said an unnamed staff member.

The application will also be available in several languages to accommodate inmates who don’t speak English.